Discover the importance of customer delight, the role it plays in your business's bottom line, and how your business can achieve it among customers.
Written by: Sophia Bernazzani BarronOutline your company's customer support strategy with this free template.
If you want to retain customers and generate positive word-of-mouth, then it’s essential to intentionally create a delightful customer experience.
Customer delight is not just about responding to tickets or providing the minimum required service for customers to purchase your product. You’ll need to surpass expectations. The good news is that this results in increased peer-to-peer recommendations, higher customer loyalty, and decreased customer churn.
Let's take a deeper look into customer delight and check out several examples from companies that surpass customer expectations.
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Next, download the free State of Customer Service in 2022 Report for even more tips and insights.
Plan your customer support strategy with this free template.
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